Power BI: Unleashing the Multi-Faceted Potential in the Housing Sector
Business Intelligence (BI) tools, like Power BI, can sometimes be seen as one-trick ponies, providing quick insights to aid decision-making. However, many organizations run into cultural or knowledge gaps, which slow down or impair the impact of BI (that’ll be a blog for another day 😉). The truth is, BI has many other uses, and one of them is identifying anomalies and outliers that often lead to significant inefficiencies.
At Just Housing Group (JHG), we have discovered the multi-faceted potential of Power BI to enhance the operations of our clients, specifically in disrepair cases management. As we delved deeper into the data, we uncovered a number of system bugs and process errors that were hindering our clients' efficiency.
Traditionally, our clients relied on manual methods to track disrepair cases, which could lead to missed deadlines or overlooked issues. With Power BI, we were able to visualize the entire disrepair management process and identify patterns that revealed anomalies in their systems. These anomalies ranged from incorrect data entry to misaligned processes that caused delays in addressing disrepair cases. By addressing these issues, we streamlined our clients' processes and improved the quality of service they provided to their residents.
For example, we discovered that several disrepair cases were wrongly categorized, causing them to be assigned to the wrong teams. This resulted in longer response times and additional costs. Power BI helped us identify these inconsistencies and rectify the categorization process, leading to faster resolution of disrepair cases and increased resident satisfaction.
In another instance, we found that certain disrepair cases were taking longer than expected to resolve due to a lack of communication between teams. Power BI allowed us to visualize the data and spot bottlenecks in the process, which enabled us to recommend better communication strategies and more effective collaboration between teams. With the ability to easily make Power BI dashboards accessible to internal teams and external partners this resulted in a more efficient workflow and reduced the time taken to resolve disrepair cases.
Our work with JHG clients has demonstrated that Power BI is more than just a tool for quick insights. It can also be an invaluable asset in identifying and addressing inefficiencies, leading to more streamlined processes and better service delivery. By leveraging the full potential of BI, housing providers can uncover hidden issues and implement data-driven solutions to improve their overall performance.
In conclusion, Power BI is a versatile and powerful tool that can significantly enhance the operations of housing providers. By looking beyond the surface and embracing the full potential of BI, organizations can identify anomalies and outliers, leading to more efficient processes and better service delivery. The experience of JHG clients serves as a prime example of how BI can be utilized to drive improvements in disrepair cases management and other aspects of the housing sector. Don't let knowledge gaps or cultural barriers hold you back – unlock the full potential of Power BI and see the transformative impact it can have on your organization.
David Ashton
Business Intelligence Lead, Just Housing Group