A very efficient Customer services provider and consultant skilled at transforming complex call centres and customer service teams across the public and private sectors. Able to transform the service delivery teams, re-configure business processes. Able to instill in teams a commitment to performance and customer care.

Wendy is a successful Customer Services delivery manager having delivered numerous assignments in the Housing Sector, including business improvement and transformation. Wendy’s openness and leadership had helped many clients realise their strategies. Her business processes/strategies have been key in clients continuing their realise the benefits of her work.

Wendy.Yarde@justhousinggroup.co.uk