Our Services
We have brought together a group of talented housing experts. They have a broad mix of expertise and experience. This allows Just Housing to build integrated teams around client needs. All of our consultants have generic as well as specialist skills. However, each project has an expert lead. This is as true of a one off assignment as it is of a wider initiative around transformation which may have many separate elements. Alongside individual skills we put great store on our people being able to engage with and fit in with our clients.
MANAGEMENT SERVICES
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We help social landlords understand how different strands of data interact and impact on strategic direction. Assisting with financial and maintenance forecasts we provide a better foundation for future service provision. For example, working with three small registered providers we have built their stock condition data, developed an asset management (AM) strategy, programmed works and new Board and performance reporting. In a London Borough we have involved residents in reshaping major works delivery.
Contact Peter Forsyth to find out more
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We set up DLO teams for councils and housing associations across the UK with turnover in excess of £60m as well as clienting outsourced repairs and specialist service contracts with a value of more than £1bn. This has included addressing long standing repairs issues around damp, condensation, disrepair and so on. We build community support for in-house teams and new contractors and then ensure that local economic benefit and positive social impact are key outcomes.
Contact Kevin McCarthy or Peter Forsyth to find out more:
kevin.mccarthy@justhousing.co.uk
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We have procured c£1bn of services for the social housing sector - from repairs to cleaning, asset management to ICT systems. In doing so we always aim to bring new thinking to the process - solutions need to be bespoke and not packaged. Central to our approach is engaging with residents and maximising social value. We look to do this in innovative and market shaping ways that benefit the client and its communities.
What is procurement?
A vehicle for securing compliant contract arrangements and value for money.
Or
An opportunity to drive innovation, customer engagement and social value.
In truth it should be all of these things. Indeed, the benefits of a more holistic approach reflecting wider organisational ambitions should, in our view, characterise all procurement particularly in the social housing sector.
How?
Starting point - a clear strategic understanding of what an organisation wants from procurement
Broader outcomes - these come out of the strategic framework and can be defined for each individual exercise.
It's the start of a relationship that could be for many years - it has to be managed and looked after with good contract management
No strategic clarity: it could miss the mark and provide neither long term value for money or wider organisational goals.
Contact Rebecca Shaw to find out more:
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Complex projects require high quality project management if they are to deliver required outcomes. In areas such as ICT, procurement and broader transformational programmes it is good project management that drives success. This is an area of strength for Just Housing. We cannot offer the range of support highlighted throughout our website without having strong project management expertise. For example, we have project managed the transformation initiative for long term repairs in Hammersmith and Fulham, the integration of different systems in Lambeth and are managing the procurement of a multi supplier arrangement focusing on local providers in Newham.
Contact Angelina Matthews to find out more:
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Essential for organisations to develop and succeed, change and transformation can be challenging for leaders to navigate and implement effectively. With expertise in change management and engaging leadership teams our consultants are able to provide support at all stages of the process to deliver at both a strategic and operational level.
Any transformation programme will have an impact not only on the organisation but the people in it. We can help leaders identify how to mitigate that impact through interventions such as employee engagement, communications, training and development providing expertise, coaching and support to enhance the effectiveness of the change programme.
Contact Kevin McCarthy to find out more:
STRATEGY
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We help clients reshape their service models creating bespoke solutions that are new and transformational. We do this by integrating all elements that impact on service outcomes. Innovation is a core theme in our approach as is how we engage with residents and build social value into solutions. For example, working with some 20 landlords we have reshaped resident involvement to give communities greater influence over their services. Similarly, we have secured contractor commitments to deliver in excess of £20m of social value.
Contact John Swinney to find out more:
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Housing is a complicated issue that is never out of the public eye. Providers are under constant pressure to communicate rapidly and effectively, often in a fast paced environment.
We help our clients get their message right for their target audience, whether its communicating to residents, service users, the wider public or key stakeholders. Our consultants have a range of expertise that covers internal communications, media relations, resident engagement, public affairs targeted on local and national politicians, and digital media.
Our track record includes working with local authorities to ensure the narrative around the transition to new inhouse services are portrayed positively to multiple audiences and working with a leading private/public developer to build a new website and communication strategy for an evolving resident led governance body.
Contact Paul Gadsby to find out more:
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We work with clients to re-design service models, improve value for money and create bespoke customer journeys that reflect commercial reality. We bring a ‘real world’ perspective on how contractors think and how social landlords need to respond and build solutions. This means providing an interface between our clients and the market to keep driving efficiencies and savings. We expect to deliver savings of between 5% and 15% in managing this element of an assignment.
Contact Kevin McCarthy to find out more:
SYSTEMS
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Using interactive software at the beginning of a project allows our social housing data experts to understand the pinch points and hotspots during delivery. This enhances the transformation process ensuring that reporting on performance and improvements is transparent and relevant. In this way we leave clients with a legacy product for the long term.
We are using Power BI to create a unique monitoring framework to give local politicians and executives a clear understanding of how contractors and in-house teams are driving social and economic benefit into local communities. We have built dynamic performance reporting systems that allow organisations to ‘deep dive’ into a range of metrics and easily analyse data.
Circa 100k assets analysed
Over 2m W/O’s have been modelled and analysed over the last five years to the value of c£270m
Our efforts and improvements have helped make a difference over 400k residents in London
Contact Rennay Mathurin to find out more:
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We support the delivery of new operational services by improving and integrating legacy systems and deploying new solutions. We encourage our clients to empower their residents through the systems experience and involve them in how technology can help transform services. In this context, we have secured significant contractor commitments to apply technology to future delivery.
Re-designed multiple delivery models and implemented multi interfaced solutions
Pioneered new communication solutions within industry leading platform – inline with government preferred services (GOV.Notify), sending 500k communications per year.
Challenging the sector with new innovative delivery models, using ICT to support and bring greater transparency and control to the client
Deployed Dynamic scheduling to service over 60k homes in London
Contact Rennay Mathurin to find out more:
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Helping small housing association landlords manage their assets, repairs and compliance issues.
What is the Tech hub?
A holistic and affordable repairs and compliance infrastructure that still gives contractor choice and allows easy integration to the landlords existing systems.
What’s included?
Within the infrastructure there will be:
A 24/7 call service
A compliance and job management system
Asset management and investment modelling
Surveying and procurement support
Dynamic performance reporting
Who is this for?
Small housing association landlords with 1000 homes or less.
Why sign up to Tech Hub?
Value for money
Flexible membership - no minimum contract length
Flexible services - choose what services you need and integrate them into your existing systems
Add specialist skills to your team without the cost or risk of hiring additional staff
Contact Rennay Mathurin to find out more: